Privacy Policy

Last updated: 01/01/2025

This Privacy Policy describes how Pabilora (hereinafter, "we" or the "Site") collects, uses, and protects the personal information of users who access our website https://pabilora.studio or interact with our services.

In all matters addressed herein, we comply with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018, on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD), as well as current regulations in Spain.

1. IDENTITY OF THE DATA CONTROLLER

  • Trade Name: Pabilora
  • VAT Number: ESZ0545202S
  • Address: Almassera (CP 46132), Valencia, Spain
  • Contact Email: support@pabilora.studio

For any questions or inquiries regarding data protection, you can contact us at the email provided.

2. PERSONAL DATA COLLECTED

2.1. Information you provide directly

  • Purchase data: name and surname (if applicable), shipping/billing address, email, phone, and payment details (usually managed directly by our payment provider).
  • Comments and reviews: when leaving a comment or review on products, we collect the content of the comment, your name or alias, email address (if applicable), and IP address (for security and spam prevention purposes).
  • Support inquiries: if you contact us via email or other channels, we may store the information you provide (name, email, message, etc.).

2.2. Information collected automatically

  • IP address and connection data: we collect the IP address, browser type, time zone, language, and other technical details obtained automatically when browsing the Site.
  • Cookies and similar technologies: we use cookies to enhance the user experience, such as remembering preferences, maintaining login sessions, or analyzing Site usage. For more details, see the specific section on Cookies (point 6).

2.3. Information from third parties

  • Social Networks: we may display on our Site comments or reviews taken from our social media (e.g., Instagram), provided they are public or we have obtained your consent.
  • Payment and shipping platforms: we receive the minimum necessary information to process orders (e.g., payment confirmation) or to fulfill shipping requirements.

3. PURPOSE AND LEGAL BASIS FOR PROCESSING

  1. Order and sales management
    • Purpose: Process your purchase, ship the product, and manage any issues.
    • Legal basis: Execution of a contract (online sale).
  2. Product or blog comments
    • Purpose: Display opinions and reviews of interest to other users.
    • Legal basis: User consent and, where applicable, legitimate interest in showcasing product reviews.
  3. Customer service
    • Purpose: Respond to inquiries and support requests.
    • Legal basis: Execution of a contract or legitimate interest in providing support.
  4. Marketing and commercial communications (if applicable)
    • Purpose: Send newsletters, promotions, or information about our products.
    • Legal basis: Your consent (when subscribing) or legitimate interest in informing about products similar to previous purchases.
  5. Fraud prevention and security
    • Purpose: Detect unauthorized access or abusive behavior (e.g., spam in comments).
    • Legal basis: Legitimate interest in protecting the Site and its users.
  6. Usage analysis and Site improvement
    • Purpose: Obtain browsing and behavior statistics to optimize the experience.
    • Legal basis: Legitimate interest. For non-essential analytical cookies, we request your consent via the pop-up banner.

4. DATA RETENTION

  • Orders and billing: we retain purchase data for at least 5 years to comply with tax and accounting obligations unless a longer period is required by law.
  • Comments: published as long as the Site is active, unless you request their deletion or there is a reason to remove them.
  • Newsletters and marketing: your data is retained until you unsubscribe or withdraw your consent.
  • Contact data (support): retained as long as necessary to address your request and subsequently for the applicable legal periods.

5. DISCLOSURE OF DATA TO THIRD PARTIES

  • Payment providers (e.g., Stripe, PayPal): to process your purchase payments.
  • Courier and logistics companies: to manage order deliveries (e.g., name, address, and contact phone if necessary).
  • Analytics and advertising platforms (e.g., Google Analytics, Facebook Pixel, etc.): with your consent, they may collect browsing data.
  • Public authorities: only when there is a legal obligation to provide data (e.g., tax or judicial requirements).

We do not sell or transfer your data to third parties for purposes other than those mentioned.

6. COOKIES AND SIMILAR TECHNOLOGIES

Our Site uses both technical or strictly necessary cookies (to ensure basic functionality) and analytical and personalization cookies (only with your consent).

  • Session cookies: deleted when you close your browser
  • Persistent cookies: stored for a longer period (e.g., 1 month, 1 year, etc.) depending on their purpose.
  • Third-party cookies: tools like Google Analytics or Facebook Pixel may set their own cookies for analytical or remarketing purposes; they are only activated with your consent.

You can configure or reject cookies (except essential ones) through the pop-up banner or your browser settings. For more details, review this section or contact us at support@pabilora.studio if you want more specific information about each cookie.

7. INTERNATIONAL DATA TRANSFERS

Currently, all data is stored on servers located within the European Union (e.g., in Germany).
If in the future we use external providers located outside the EEA (e.g., email marketing services in the U.S.), we will ensure they provide adequate guarantees (Standard Contractual Clauses or equivalent mechanisms) under the GDPR.

8. YOUR RIGHTS

As a user, you have the right to:

  1. Access your personal data.v
  2. Rectify inaccurate data.
  3. Request deletion when the data is no longer necessary.
  4. Object to processing for reasons related to your particular situation.
  5. Request restriction of processing while a dispute or claim is being verified.
  6. Data portability in a structured, commonly used, and machine-readable format.
  7. Withdraw consent at any time when processing is based on such a legal basis.

To exercise these rights, contact us at support@pabilora.studio. We may request additional information to confirm your identity and protect your data from fraudulent requests. We will respond within a maximum of 30 calendar days.
If you believe we have not adequately addressed your request, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

9. SECURITY MEASURES

We apply appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, so we cannot guarantee 100% absolute security of the information.

10. MINORS

The products and services offered on this Site are intended for users over 18 years of age. If you are a minor, you need the explicit consent of your parents or legal guardians to make purchases or provide your personal data.

11. CHANGES TO THIS POLICY

We reserve the right to modify or update this Privacy Policy to adapt it to legislative changes or internal process adjustments. We will publish any modifications on this same page, indicating the date of the last revision. We recommend reviewing it periodically.

12. CONTACT

If you have any questions, suggestions, or complaints related to this Privacy Policy or the processing of your data, please contact us at:

Thank you for trusting Pabilora.
We are committed to protecting your privacy and providing you with a secure and transparent shopping experience.

Note on Liability Limitation and LSSI-CE

Pabilora complies with the provisions of Law 34/2002 (LSSI-CE). We assume no liability for interruptions, delays, or errors caused by force majeure or external services. Continued use of this Site implies acceptance of these Terms and the current Privacy Policy.

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